Privacy
Policy.
Your data belongs to you. We collect what we need to run the platform, protect it like it's ours, and never sell it. Here's the full picture.
Who We Are
TradeFix, Inc. ("TradeFix," "we," "us," "our") operates the TradeFix field service management platform at tradefix.org and app.tradefix.org. Our mailing address is available upon request at hello@tradefix.org.
Information We Collect
We collect information in three ways:
Information you provide
- Account details: name, email address, company name, phone number
- Business data: customer records, job details, estimates, invoices, pricebook items, technician profiles
- Payment information: processed by Stripe — we never store card numbers
- Communications: messages you send through our contact form or email
Information collected automatically
- Device and browser type, IP address, operating system
- Pages visited, time spent, referral source
- GPS location data (mobile app only, when on-shift and with your permission)
Information from third parties
- Stripe: payment confirmation and subscription status
- Google Maps: geocoding of service addresses
How We Use Your Information
- Operate and maintain your TradeFix account and tenant
- Process payments and generate invoices
- Send transactional messages: magic link sign-ins, dispatch notifications, payment confirmations
- Provide customer support when you contact us
- Improve the platform based on usage patterns (aggregated, never individually identifying)
- Comply with legal obligations
We do not use your data for advertising, sell it to third parties, or build marketing profiles from your business data.
Data Sharing
We share data only when necessary to operate the service:
- Stripe — payment processing
- Mailgun — transactional email delivery (magic links, notifications)
- Twilio — SMS notifications (dispatch, appointment reminders)
- Google Maps — address geocoding and route calculation
- Cloudflare R2 — file storage (job photos, documents)
Each provider operates under their own privacy policy and is contractually limited to processing data only as needed for TradeFix.
We will disclose information if required by law, court order, or to protect the safety of our users.
Multi-Tenant Data Isolation
TradeFix is a multi-tenant platform. Each business (tenant) has its data isolated via PostgreSQL Row-Level Security policies. Your customers, jobs, invoices, and business data are never accessible to other tenants. Tenant isolation is enforced at the database level, not just the application level.
Data Retention
We retain your account and business data for as long as your account is active. If you cancel, we retain data for 90 days in case you reactivate, then permanently delete it. You can request immediate deletion at any time by emailing hello@tradefix.org.
Security
We protect your data with:
- TLS encryption in transit for all connections
- Encrypted database storage at rest
- HMAC-SHA256 signed authentication tokens
- httpOnly, SameSite cookies — no localStorage token exposure
- Per-request session validation with revocation support
- Row-Level Security enforced at the database layer
Cookies
We use a single httpOnly session cookie (tf_session) for authentication. We do not use advertising cookies, tracking pixels, or third-party analytics that identify individual users. The marketing site at tradefix.org sets no cookies at all.
Your Rights
You have the right to:
- Access your data — export all records from your dashboard
- Correct inaccurate information at any time
- Delete your account and all associated data
- Port your data — CSV export available on all plans
To exercise any of these rights, email hello@tradefix.org or use the account settings in your dashboard.
Children's Privacy
TradeFix is a business-to-business platform. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with personal information, contact us and we will delete it.
Changes to This Policy
We may update this policy as the platform evolves. Material changes will be communicated via email to account holders. The "Effective" date at the top reflects the latest revision.
Contact
Questions about this policy? Email us at hello@tradefix.org.