Terms of
Service.

By accessing or using TradeFix ("the Service"), operated by TradeFix, Inc. ("TradeFix," "we," "us"), you agree to these Terms of Service. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these terms.

TradeFix is a multi-tenant field service management platform for trade contractors. The Service includes job scheduling, dispatch, customer management, estimates, invoicing, payment processing, technician mobile tools, and related features accessible via app.tradefix.org and our mobile applications.

• You must provide accurate and complete information when creating an account
• You are responsible for all activity under your account
• You must be at least 18 years old to use the Service
• One account per person — shared or team access is managed through user roles within your tenant
• You are responsible for maintaining the security of your authentication credentials

All TradeFix plans are billed month-to-month. There are no annual contracts and no cancellation penalties.

• Subscription fees are charged at the beginning of each billing cycle via Stripe
• You can cancel at any time from your account settings — access continues until the end of the paid period
• Refunds are issued at our discretion for unused full months — partial-month refunds are not available
• We reserve the right to change pricing with 30 days notice — existing subscribers are grandfathered at their current rate for 12 months
• Payment processing fees (Stripe Connect platform fee of 0.5%) apply to payments collected through TradeFix

You own your data. TradeFix does not claim ownership of any content you create, upload, or store on the platform — including customer records, job data, photos, estimates, invoices, and pricebook items.

• You can export your data at any time via CSV export (available on all plans)
• Upon cancellation, your data is retained for 90 days, then permanently deleted
• You can request immediate deletion by emailing hello@tradefix.org
• We will never sell, license, or share your business data with third parties for their own purposes

You grant TradeFix a limited license to process, store, and transmit your data solely to operate the Service and as described in our Privacy Policy.

You agree not to:

• Use the Service for any unlawful purpose
• Attempt to access other tenants' data or circumvent security measures
• Reverse-engineer, decompile, or disassemble the Service
• Use automated scripts to scrape or overload the platform
• Resell or sublicense access to the Service without written permission
• Upload malicious code, viruses, or harmful content
• Impersonate another user, business, or TradeFix employee

Violation of these terms may result in immediate suspension or termination of your account.

We strive for high availability but do not guarantee uninterrupted service. Planned maintenance will be communicated in advance when possible. We are not liable for downtime caused by third-party providers (Stripe, Twilio, hosting infrastructure), force majeure events, or circumstances beyond our reasonable control.

TradeFix uses Stripe Connect to process payments on your behalf. By using payment features, you also agree to Stripe's Connected Account Agreement. TradeFix collects a 0.5% platform fee on payments processed through the Service, in addition to Stripe's standard processing fees.

The TradeFix name, logo, and platform design are the property of TradeFix, Inc. You may not use our trademarks without written permission. The Service and its original content, features, and functionality are owned by TradeFix and protected by copyright and other intellectual property laws.

To the maximum extent permitted by law, TradeFix shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Service.

Our total liability for any claim arising from these terms or the Service shall not exceed the amount you paid TradeFix in the 12 months preceding the claim.

You agree to indemnify and hold harmless TradeFix, its officers, employees, and agents from any claims, damages, or expenses arising from your use of the Service, your violation of these terms, or your violation of any third-party rights.

Either party may terminate this agreement at any time. You can cancel your subscription from your account settings. We may suspend or terminate your account if you violate these terms, with notice when feasible.

Upon termination, your right to use the Service ceases immediately. Sections relating to data ownership, limitation of liability, and indemnification survive termination.

These terms are governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to conflict of law provisions.

We may update these terms as the Service evolves. Material changes will be communicated via email at least 30 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated terms.

Questions about these terms? Email us at hello@tradefix.org.